DISPATCH POLICY
We typically ship orders within 10 to 15 days, though processing times may vary based on:
✔ Payment clearance
✔ Seasonal demand
✔ Workload volume
For customized orders, dispatch may take slightly longer. Rest assured, we keep you informed every step of the way. Once you place an order, you’ll receive:
✅ Order confirmation email
✅ Clear dispatch date estimate
DELIVERY TIME
While delivery times vary by location, we strive to deliver within 10-15 working days after dispatch. Trust our team to provide accurate updates about your order status.
RETURN & EXCHANGE
Defective Products:
Contact us within 7 days of delivery for assistance.
Exchange Policy:
Want a different size, color, or style? You can exchange your item, but return shipping costs are the customer’s responsibility.
🔹 Replacement ships after we receive your returned item.
(Full details on our Exchange & Return Policy page)
OUR GUARANTEE
At Ebon Hide, we stand behind every product. Your satisfaction drives us—we’re here for the long haul, building trust through quality craftsmanship.
What We Promise:
✔ Fashion That Fits & Feels Great – Stand out in style with comfortable, statement-making designs.
✔ Premium Leather Quality – Luxurious textures that engage your senses (touch, sight, and even scent).
✔ Durability You Can Trust – Proudly crafted with high-grade materials and meticulous workmanship.
✔ Fair Pricing – Your hard-earned money deserves exceptional value.
Not satisfied? We offer exchanges to make it right.
1-Year Workmanship Warranty:
Found a flaw from normal wear? We’ll repair it—no questions asked—within one year of purchase.
PRICE GUARANTEE
We guarantee the lowest prices for top-tier leather goods.
CONFIDENTIALITY
Your data security is non-negotiable:
🔒 Encrypted Transactions – All sensitive info (credit cards, addresses) is protected via SSL technology.
🔒 Zero Third-Party Sharing – We never sell or leak customer details, adhering strictly to data protection laws.
INDEMNITY
By using EbonHide.com, you agree to indemnify us against any claims or damages arising from your use of the site.
PAYMENT METHODS
We accept:
💳 Credit/Debit Cards – Visa, MasterCard, Discover, American Express
🔵 PayPal – Fast, secure checkout
SECURE SHOPPING
Our SSL-certified servers encrypt all personal and payment details, ensuring your information stays private. Shop with confidence!
Questions? Contact us anytime at info@ebonhide.com.