Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition.
  • Be in the original packaging with all tags attached.
  • Include a receipt or proof of purchase.

Non-Returnable Items:

  • Gift cards
  • Customized or personalized jackets
  • Items purchased on sale or clearance
  • Any item not in its original condition, damaged, or missing parts due to reasons not caused by our error
  • Any item returned more than 30 days after delivery

Refunds

Once we receive and inspect your return, we will send you an email notifying you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • If your refund has not been received within the expected timeframe, please check with your bank or payment provider before contacting us at info@ebonhide.com.

Exchanges

We replace items only if they are defective or damaged. If you need to exchange your jacket for the same model and size, email us at info@ebonhide.com and send your item to .

Gift Returns

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
  • If the item wasn’t marked as a gift at purchase, the refund will be sent to the original purchaser.

Shipping Returns

To return your product, mail it to: .

  • Customers are responsible for return shipping costs, which are non-refundable.
  • For expensive items, we recommend trackable shipping or shipping insurance, as we cannot guarantee receipt of your return.

Need Help?

For questions regarding refunds and returns, contact us at info@ebonhide.com.